Ifeelgoods Integrates with Pinterest’s Customer Support Program
Pinterest taps into Ifeelgoods’ Zendesk gifting app to provide Pinner support for Buyable Pins
Palo Alto, October 1st 2015: Ifeelgoods, the leading rewards delivery platform, has integrated its gifting app with Pinterest’s customer service platform. The integration allows for Pinterest’s operations team to offer Pinners digital rewards directly through Zendesk, a cloud-based customer service platform.
Just as 60,000* companies do around the world, Pinterest uses Zendesk to manage and answer its customer support tickets. Through the integration, Pinterest’s Pinner Operations team can deliver instant rewards in the form of Virtual Visa ® Cards to Pinners who are inquiring about Buyable Pins within a ticket – through just a few clicks within the Zendesk interface. The gift is securely delivered via the Ifeelgoods’ platform.
The digital reward currently consists of a Virtual Visa ® Card, however the future could include any of Ifeelgoods’ catalog of over 100,000 digital reward SKUs.
The Ifeelgoods’ gifting app is available publicly on the Zendesk marketplace.
This consumer support program highlights a win-win-win for Ifeelgoods, Pinterest and Zendesk. More specifically:
- Pinterest offers world-class customer service
- Zendesk extends its suite of services to its customers by unlocking the opportunity to reward end-users directly through its platform
- Ifeelgoods’ technology powers the safe reward delivery and successfully scales its platform
“Zendesk’s mission is to help organizations be closer to their customers,” said Maxime Prades, director of platform, Zendesk. “The Ifeelfoods app integration with Pinterest is just one example of how an organization can partner with the Zendesk platform to power a truly impactful and memorable customer service experience for the end-user.”
“In today’s connected world, companies need to be able to deliver gifts on multiple apps and CRM tools - including Zendesk” says Michael Amar, Ifeelgoods CEO & co-founder. “At Ifeelgoods, we’ve been focusing on making it as seamless as possible for companies to reward their users, on any channel. Today, we’re proud to power the Zendesk customer support program of such an inspiring company as Pinterest."
Ifeelgoods' turnkey platform enables companies to set up, launch and monitor rewards promotions and programs within minutes. It helps companies achieve multiple business objectives: customer acquisition, retention, engagement, employee motivation and more. End-users can directly receive rewards from 100+ integrated apps including Mailchimp, Salesforce, SurveyMonkey, Paypal and Zendesk. Gifts delivered come from Ifeelgoods’ 100,000+ rewards catalog with content that ranges from movies, songs, games, apps, newspaper subscriptions, and gift cards.
The Ifeelgoods platform has delivered 30+ million rewards across industries worldwide and has powered campaigns for 300 leading brands such as Walmart, GAP and L’Oréal.
Learn more: http://www.ifeelgoods.com/