Customer relationship management is evolving, and in today's social marketplace, the integrity of the brand rests with the consistency of a high quality customer experience.
All to often, however, customer care centers lack the tools to deliver immediate customer satisfaction. In most cases they are limited to standard options: shipping a replacement product, mailing a gift card or discount coupon, or offering a refund. The ability to soothe a customer with a meaningful gift requires ad hoc processes, time delays, or other elements that make such gestures impractical.
Enter digital goods. With the Ifeelgoods digital rewards platform, customer care can dispatch instant gifts to key customers. With immediate redemption, the customer can enjoy the gesture in moments. Our integration options are flexible. Start simple with an order of gift redemption links, or plug into our powerful API. Ask our experts for a demonstration today.